Mustion Linna Hotel 

Enhancing Guest Experience and Direct Bookings with Profitroom 

How have we helped Mustion Linna to Onboard 

Introduction

Nestled in the picturesque town of Svartå (Mustio) in Southern Finland, Mustion Linna Hotel is part of the historic Svartå Manor estate, which dates back over 200 years. The manor, constructed between 1783 and 1792, is Finland's largest non-ecclesiastical wooden building and showcases a blend of rococo and neo-classical architecture. Surrounded by one of Finland's most extensive private English-style parks and the serene Svartå River, the estate offers a unique setting for guests seeking both tranquility and cultural heritage. The hotel comprises five renovated 19th-century buildings, providing 31 double rooms, 7 single rooms, and a two-story suite, all thoughtfully integrated into the manor's historical ambiance.

Why Profitroom?

" In short, I chose Profitroom because they’re more than just a technology provider they’re a true extension of our team, committed to helping us maximize direct bookings, delight our guests, and reach our business goals."
Rasmus Juhani Dufholm, Project Manager, Oy Svartå Gård Ab

Onboarding Experience

The hotel partnered with Profitroom, selecting us not only for our technological solutions but also for our commitment to becoming an integral part of the hotel's team.

Profitroom's onboarding process was described as "superb," with their team providing "tremendous support" and guiding the hotel through the integration of the Profitroom Suite and booking engine alongside multiple other partners. This collaborative effort resulted in a smooth and nearly stress-free launch.

Key Outcomes

• Increase in Direct Bookings: Following the implementation of Profitroom's solutions, the hotel observed a noticeable uptick in direct reservations.

• Enhanced Website Experience: The new website design, focusing on user-friendliness and customer-centric features, led to a significant reduction in guest issues, reflecting a smoother customer journey.
  
• Effective Training & Support: Profitroom's engaging and hands-on training sessions helped the hotel staff become familiar with the system from the start, supporting smoother operations and encouraging effective use of its features.
• Seamless Team Integration: Profitroom's proactive communication and dedication to continuous improvement fostered a strong partnership, with the team becoming a true extension of the hotel's operations.

How we've Impressed

“We’ve also been particularly impressed by Profitroom’s proactive and reactive communication and dedication to continuous improvement. From our very first planning call through each stage of implementation, their team has kept us informed, provided realistic timelines that were not set in stone, and always ready to solve our problems on a short notice before they became issues. Their training sessions were engaging and hands-on, encouraging our staff to take full advantage of every feature from day one.

Since going live, we have already noticed a small uptick in direct bookings but also a marked reduction when it comes to customers having issues with our website. This is a testament to our new websites user-friendly design and customer focus. Profitroom is on its way to become an extension of our operations team, and we look forward to growing our partnership as we explore new ways to delight our guests and optimize revenue together.”
Rasmus Juhani Dufholm, Project Manager, Oy Svartå Gård Ab