Pearl Resorts

How have we helped Pearl Resorts to Onboard 

Introduction

Pearl Resorts, known for its unique blend of comfort, elegance, and locally inspired experiences, set out to elevate its direct booking strategy and overall guest journey. As the hospitality landscape continues to evolve, the need for an intuitive, all-in-one platform became clear — one that could streamline operations, boost revenue, and offer continuous support.

That’s where Profitroom came in.

Why Profitroom?

Pearl Resorts explored the options for a platform that would not only simplify daily operations but also unlock greater control over their direct revenue strategy. What they found in Profitroom was more than just a technology provider.

“The platform is remarkably easy to use, making it simple to navigate and utilize its extensive features. It's truly beneficial to have so much available from a single platform.” 

Maria Refaat, Central Reservations and Revenue Manager

With an intuitive user interface and a rich set of tools designed specifically for hotels and resorts, Profitroom offered the ideal solution -bringing everything together under one digital roof. From booking engine to CRM, and revenue optimization to automation, the platform checked every box.

Onboarding Experience

The onboarding journey with Profitroom was marked by close collaboration, consistent communication, and a shared commitment to success. From the outset, the Profitroom team worked hand-in-hand with Pearl Resorts to ensure a smooth and effective setup.

“The team was highly proactive and consistently worked with us to resolve every problem. Their ongoing support and dedication ensured that all challenges were ultimately overcome, and the process concluded successfully.” 

Maria Refaat, Central Reservations and Revenue Manager

The strong partnership established during onboarding laid the groundwork for a seamless transition and long-term success — with Pearl Resorts now fully equipped to make the most of Profitroom’s powerful platform.

Onboarding Partnership

As the system went live and the team settled into daily use, it became clear that Profitroom was more than just a provider. The partnership continued to evolve, grounded in shared goals and strong communication.

“Their commitment to supporting us and their efforts to increase our revenue and direct bookings are highly appreciated.”

Maria Refaat, Central Reservations and Revenue Manager

With measurable improvements in both guest experience and direct booking performance, Pearl Resorts now benefits from a platform that grows with them — and a team that’s deeply invested in their continued success.