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What's working for African hotels
17 episodes | Every Tuesday | Starting 11 November
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Leigh Myles
Regional Director
With over 25 years in the hospitality and tourism industry, Leigh is a recognised leader in building high-performing teams and driving business success across the African hospitality sector. Her passion for the industry, natural gift for storytelling, and deep understanding of the challenges faced by hoteliers make her the perfect fit to lead Profitroom’s ambitious expansion across the continent .
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Michael Puffett
Partnerships Manager
Michael Puffett is Profitroom's Senior Partnerships Manager, bringing 16 years of international strategic planning and leadership experience to African hospitality. He builds and nurtures relationships with PMS providers, channel managers, payment gateways, and hotel groups across the continent, generating 80+ partner referrals for Profitroom.
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Tricia Wood
Business Development Manager
Tricia Wood supports boutique properties and safari game reserves across Africa as Profitroom's Business Development Manager, bringing years of hospitality sales experience to the role. She's built a strong presence in the Eastern Cape safari market and is helping properties across Botswana, Kenya, Uganda, and Zimbabwe embrace direct booking technology.
Klaudia Chmielewska
SEO - Digital Marketing Manager
Creating and executing digital marketing strategies tailored exclusively for the hospitality industry for over 5 years. Passionate about helping hotels grow their direct bookings by building a strong online presence and optimizing marketing performance. Combines market insight with hands-on experience from working with hundreds of hotel properties worldwide, focused on driving direct bookings and maximizing marketing impact.
Michał Ratuszny
Web Project Management Team Leader
Project Manager, focused on delivering high-quality websites for hoteliers. I oversee the full project lifecycle - from offer to launch - working closely with clients, designers, and developers. Bridging communication and execution to make digital projects smooth and stress-free.
Patryk Wodniak
Product Manager - AI Lead
Patryk Kowalczyk leads AI innovation at Profitroom, bringing over 10 years of product management expertise in E-commerce, SaaS, and Tourism industries. With hands-on experience in Machine Learning and AI since the early OpenAI era, he develops intelligent solutions that help hotels deliver smarter guest experiences and drive direct bookings.
Dean Aviv
Business Development Representative
Dean Aviv is Profitroom's Business Development Representative driving expansion across Africa, bringing international sales experience from over 20 countries. He helps hotels reclaim control from OTAs by adopting direct booking tools and building local partnerships in emerging markets like Botswana, Namibia, Tanzania, and Kenya.
Gregg Scott-Brown
Technical Customer Success Manager
Gregg Scott-Brown is Profitroom's Business Development Manager for Africa, bringing deep technical expertise and hospitality experience including co-founding TravelLinck, one of South Africa's first corporate booking engines. He helps hotels across Africa reduce OTA dependence and adopt integrated booking solutions.
Alvaro Corbat
Connectivity Lead
Connectivity Lead at Profitroom. With more than a decade of experience in hospitality tech industry and hands-on hotel operations. Focusing on creating solutions that help hotels seamlessly connect their systems, streamline operations, and optimize performance, combining technical expertise with real-world hotel experience to make technology work smarter for the industry.
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Shane van Moerkerken
Business Development Manager
Shane van Moerkerken drives business development for Profitroom across Africa's wine regions, bringing hospitality distribution and digital marketing expertise from Lion Roars and Expedia. He specializes in helping winefarms and wine estates sell bundled experiences, tastings, tours, accommodation, through direct booking tools that reduce OTA dependence and increase revenue.
Janine Louw
Senior Business Development Manager
Janine Louw is Profitroom's Business Development Manager for Africa, bringing extensive hospitality sales leadership experience from American Express Travel and Seekers. With an exceptional 80% close rate, she's signed 20+ properties in six months and broke into key markets including Zimbabwe and Seychelles, securing Profitroom's first luxury private island client.
Krzysztof Wilaszek
Chief Commercial Officer
With over 15 years of experience in sales, marketing, and scaling technology businesses, Krzysztof brings a cross-disciplinary perspective shaped by years in eCommerce, digital payments, consulting, design, and software development. Having worked with global brands, he developed a broad understanding of how user experience, product innovation, and data-driven insights can be harnessed to build scalable, high-performing digital businesses. Combining strategic insight with hands-on commercial experience, he connects these disciplines to challenge conventional thinking and apply proven digital strategies in hospitality helping hotels strengthen direct revenue, optimise customer acquisition, and accelerate digital transformation in an increasingly connected and competitive market.
Celestine Riandeh
Business Development Manager
Celestine Riandeh is Profitroom's Business Development Manager for East Africa, bringing 20 years of tour operator experience crafting seamless travel experiences across Kenya. Named Top Salesperson in Africa, she secured Profitroom's first major deal in Kenya and is building the company's presence across the region by helping hotels reduce agent commissions and increase direct bookings.
Brenda Hundermark
Business Development Manager
Brenda Hundermark is a Senior Sales & Hospitality Specialist at Profitroom with 31 years of global travel and hospitality experience across major brands like Taj Cape Town, Lufthansa, and American Express. Her expertise in strategic partnerships and international market development spans Europe, UK, Americas, and Australasia, helping hotels build lasting relationships and achieve sustainable growth.
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