Your success is our top priority

Our Customer Success and Onboarding teams work hand-in-hand with our hotel partners to ensure they are utilising all of our Profitroom solutions to their full potential. We pair award-winning hotel technology with a dedicated team of passionate industry experts.

Global experience paired with local expertise


+60 customer experience representatives


Located across
5 continents


6 languages


Outperforming your direct bookings is our goal

Our highly experienced hospitality experts are a guiding hand through our industry-leading hotel technology. With access to powerful industry data, we can recommend best practices, identify strategic opportunities, and offer tailored advice to increase direct bookings.

What we will help you with:

Boost your direct booking share by min. 20%

Increase the total value of the single reservation by selling packages and extras

Save your time spent on the reporting and data analysing

Improve bookings conversion

Here’s what our customers say:

“The automation offered by Profitroom’s engine saves so much time, and ultimately money, but not only that – it actually makes money. Our Average Daily Rate at St Michaels Resort is now through the roof and it’s basically Profitroom that’s made that possible. We’ve already been recommending them to others.”

Tim Fryer

Commercial Director at St Michaels Resort 

An outstanding collaboration is guaranteed by Customer Success, Onboarding, and Support teams working passionately to help you achieve your goals.


The Onboarding team

With a new interactive approach to onboarding, the dedicated Onboarding team trains, and builds the Profitroom Suite with our hotel partners, to ensure optimisation from ‘Go Live’.

The Customer Success team

Guides you strategically on how to optimise our solutions to benefit from their full potential, monitors your success and provides you with best practice, advice and regular updates on the latest product features.

The Support team

Highly skilled technical support teams will make sure that no technical issues stand in the way of your success.

How does it work?


Step 1

training for your team


Step 2

consult on optimal use of all product features


Step 3

sharing best practice advice


Step 4

performance monitoring and detailed audits


Step 5

regular updates on latest product enhancements


Your dedicated Customer Success Manager

Will become your trusted strategic consultant to supercharge your revenue and distribution strategy. Rest assured, we will also support you with product training and resources.

Edyta Walczak, 

Chief Customer Officer at Profitroom

Get to know us a little better


South Africa


Over the past 25 years, Laurence has managed a number of luxury hotels. Laurence looks after a number of hotel groups in South Africa and, as a self-proclaimed problem solver, he enjoys the complexity of their business models.




Karla has a great background working with some of the largest OTA’s, such as Orbitz and Expedia, at Profitroom she shares best practices around commercial strategies with hoteliers in LATAM to strengthen their direct channel.




Tom has over 20 years of experience within the travel industry with varied roles. Here at Profitroom he helps hotels and resorts in the UK to increase their direct bookings.




Anna Zbąska is an expert in sales and revenue analysis with 20 years of experience within the travel industry. In hotels, she worked in many positions such as Reservation to Head Sales Department. Currently, she holds the position of Customer Success Manager and advises Hotels on how to optimize their offer and take care of the direct channel. Privately, she cannot imagine her life without a dog and a Kindle.

Interested to learn how our outstanding customer success teams can help you outperform your direct booking strategy?