Are you making the most of your guest data to offer a seamless user booking journey and support online and offline sales? Profitroom CRM is a platform that automates sales and marketing, encourages direct bookings and at the same time allows you to measure sales effectiveness.
Benefit from the full integration!
Designed exclusively for leisure hotels and resorts, Profitroom CRM is a conversion-led platform to coordinate guest messaging and offline quoting and sales platform, with PMS integration. The advanced database segmentation with GDPR consent- allows fast and easy creation of automated and manual tailoring content to your guests preferences and synchronisation with active offers and packages. Now, your newsletters, campaigns, and promotional activities can visually represent your direct channel and stand out. The Inspiring pre and post stay email templates are built through experience with high conversion in mind. No more missed opportunities with a segmented guest database and historical trends at your fingertips.
When your receptionist responds to a booking inquiry using Profitroom CRM they will be able to create and send a message to the guest in just 30 seconds! The email will contain the stay offer (possible discount) with a clickable link it will allow the guest to make the reservation on their own. The system monitors the entire process on an ongoing basis and can automatically send personalised reminders about the offer on behalf of the hotel to increase conversions. When made the reservation goes to the Channel Manager which updates the availability and puts the relevant information into PMS.
Profitroom CRM will securely organise and segment your guest data in one place. Say goodbye to managing multiple disconnected spreadsheets, platforms and systems at each stage of the user journey. From now on you will have all your guest data in your CRM, no matter if they have called the hotel, sent an email, booked online through your website or OTAs. Enabling you to make the most of your guest data by creating engaging marketing campaigns to encourage guest loyalty and repeat bookings. Sales and marketing management have never been easier.