Starting from April 1, 2020 you will be able to replace the cancellation with a voucher, which a guest can use for a year calculated from the initial arrival date. When a guest communicates via phone or email to cancel his reservation, simply convince him that a voucher is a better option, and then in the Profitroom Suite choose the new option "Full refund of the deposit by the Hotel in the form of a voucher." The guest receives an email about the cancellation and a voucher. Thanks to this functionality, you don’t lose the prepaid money, and we refund the commission for the reservation, charging the voucher accordingly.
The list of prepaid vouchers generated that way can be viewed in the Profitroom Suite.
More information about this feature can be obtained in our Knowledge Base.