It’s time to act!

Starting from April 1, 2020 you will be able to replace the cancellation with a voucher, which a guest can use for a year calculated from the initial arrival date. When a guest communicates via phone or email to cancel his reservation, simply convince him that a voucher is a better option, and then in the Profitroom Suite choose the new option "Full refund of the deposit by the Hotel in the form of a voucher." The guest receives an email about the cancellation and a voucher. Thanks to this functionality, you don’t lose the prepaid money, and we refund the commission for the reservation, charging the voucher accordingly.

The list of prepaid vouchers generated that way can be viewed in the Profitroom Suite.

More information about this feature can be obtained in our Knowledge Base.

Starting from March 25, 2020 you can enable a pop-up on the website, from which the guest will quickly get to the page with information about the status of your hotel. There you can put information about security measures taken, whether you are open, and other important messages related to the coronavirus.

The goal is to make it easier for guests to find information that will calm them down and counteract cancellations. Remember to create relevant content before switching this page on.

If you want to enable or edit this feature, please refer to the Knowledge Base.

Starting from March 23, 2020 you can enable the sending of an additional message from Profitroom CRM for each BE booking cancellation. The message will encourage the guest to book again a stay in the property.

The email to the guest will contain a 10% discount. The guest will be able to use it for another reservation for 2 months starting from the date of cancellation. The discount’s goal is to encourage guests to make a reservation after a pandemic, which will give you extra cash on prepayment.

If you want to enable or disable this mechanism or modify the rebate, please refer to the Knowledge Base.

Starting from March 23, 2020, guests will not go directly to the cancellation from email, but instead will be encouraged to modify booking. The system will redirect users to the panel, where they will be able to change the date or make any other modification. If a guest still chooses a cancellation, then the system will redirect him to the option of converting the reservation into a voucher, which he will be able to use at a later date. It is a good idea to enable this option and set the content that is appropriate for your object. If you want to enable or edit this mechanism, please refer to the Knowledge Base.