The Next Step for Our Hospitality Technology: Celebrating Our Brand New Accreditation!

The Next Step for Our Hospitality Technology: Celebrating Our Brand New Accreditation!

13 September 2021Huw Darch

At Profitroom, we’re delighted to announce that we’ve been awarded a new accreditation for our hospitality technology solutions!

At Profitroom, we’re delighted to announce that we’ve been awarded a new accreditation for our hospitality technology solutions!

We’re honoured to be the new owners of a high-level tech accreditation, which was awarded to us after receiving Hotel Tech Report’s level III Global Customer Support Certification (GCSC) for our investments into tools, processes and strategies.

GCSC Certification Programme: The Assessment

As part of its assessments, the GCSC certification programme analyses the minutiae of company software and customer support infrastructure to ensure it’s designed to help hoteliers minimise risk and maximise positive outcomes.

In order to become certified, companies must open their internal systems to Hotel Tech Report for a rigorous 34-point assessment.

We’re thrilled that this certification strengthens our position in the market, and will no doubt help us along the way in further achieving our business goals.

Hospitality Technology Assessment: The Criteria

Characterised by four key pillars, the criteria focus on: 

  1. Pre-Emptive Support
  2. Reactive Support
  3. Customer Success;
  4. Coaching and Customer Validation – with the overarching aim of providing hoteliers with unprecedented levels of transparency to more easily identify top technology partners.

Hotel Tech Report co-founder, Adam Hollander, commented: “Typically, our team walks through each criteria line item on the rubric and guides the process – but with Profitroom, we almost didn’t need to say a word because their support team was so calculated, prepared and articulate. It shines through when you see behind the curtain of their support operations. 

“Profitroom invests heavily in tools, processes and resources whilst making sure to be available for customers that can’t find what they’re looking for.”

Hotel Tech Report’s proprietary framework understands that support is one of the most critical aspects of the vendor selection process, and yet historically there has never been a way to know the quality of a company’s support – until now.

Adam continued: “Providing a competitive service is very difficult to implement and execute, but Profitroom makes it look easy. From the first interaction with customers, they aim to get them trained and set up for success through ongoing coaching calls. 

“Any hoteliers that are considering Profitroom can rest easy knowing that they will have more than just a great product, they’ll have a world-class long-term partner.”

Digital-GCSC-Certificate-Profitroom-hospitality-technology

Looking Ahead

As part of the hospitality technology assessment, we were able to consistently demonstrate our ability to inform, educate and train our customers to realise successful outcomes with our products. Additionally, our quarterly customer success check-ins allow us to review progress, share best practices and ensure that our clients are successful and happy with the product or service.

At Profitroom, we believe that our client success goes a long way towards making us one of the leading companies in the hotel tech industry. Our client success team consists of more than 40 people offering pro-active support to our clients around the world. 

We’re intensely focused on increasing the performance of our clients, and well organised and fast resolutions are a key part of our mission. Our overarching aim is to help hoteliers regain control of their business, thereby increasing revenue and improving the loyalty of their guests.

Achieving this accreditation is a huge step for us and helps reassure our clients that they’ll be provided with consistent support alongside our outstanding hotel tech services. The past 18 months have been extremely challenging for hoteliers and as they return to normality it’s important they have the right advice from people who know how to make hotels profitable.

For more information about our hospitality technology services, please visit our website or email contact@profitroom.com.

Alternatively, why not take a look at our previous blog post to explore common mistakes to avoid in hotel social media marketing?