Are you making the most of your guest data to offer a seamless user booking journey and support online and offline sales?
CRM

Are you making the most of your guest data to offer a seamless user booking journey and support online and offline sales?

Do you fully understand your guest data? Are you reliant on managing multiple disconnected spreadsheets, platforms and …
Kirsty Beasley
Get more direct bookings through automation: Booking. What next?
Tools
CRM
Revenue

Get more direct bookings through automation: Booking. What next?

Do you consider each completed booking as a sales success? Be careful. You are only halfway there. With the clever management …
Agata Blachowska
Does your hotel need Customer Relationship Management (CRM)?
Marketing
CRM

Does your hotel need Customer Relationship Management (CRM)?

It's worth acquiring good practices from other industries. Of course, not everything can be adapted to the specifics of the …
Olga Gajewska
How to get the yearly number of direct bookings in a month? – Grand Ferdinand Hotel
Success stories
CRM
Tools

How to get the yearly number of direct bookings in a month? – Grand Ferdinand Hotel

We are talking to Katarzyna Czopor - General Manager from Hotel Grand Ferdinand about how, thanks to the implementation of …
Arkadiusz Czerwinski
Marketing consent – how to manage them properly
Tools
CRM
Revenue

Marketing consent – how to manage them properly

Even the best database and the most ingenious marketing will be useless without the consent themselves. You should collect …
Olga Gajewska
Generate more direct bookings thanks to the automation: Inspiring the guest after leaving
Tools
CRM
Revenue

Generate more direct bookings thanks to the automation: Inspiring the guest after leaving

Running a hotel is often the art of taking advantage of opportunities. You need to be able to find them and take appropriate …
Justyna Urbaniak
Generate more direct bookings with automation: Booked. And now what?
Tools
CRM
Revenue

Generate more direct bookings with automation: Booked. And now what?

Do you consider each completed booking a sales success? What if we told you that there's still a lot you can do? By carefully …
Agata Blachowska
Generate more direct bookings with automation: booking inquiry
Revenue
CRM
Tools

Generate more direct bookings with automation: booking inquiry

When a guest sends you a stay query, it is like an invitation to a date. Whether the meeting will take place, depends on …
Justyna Urbaniak
Generate more direct bookings with automation: Guest journey
Tools
CRM
Revenue

Generate more direct bookings with automation: Guest journey

How well do you know your guest’s journey? Have you planned the communication with guests at each stage of their contact …
Justyna Urbaniak