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Telephone sales

often starts with the following sentence:

“I’m on your website and…”.

The relevant portion of guests finds it more comfortable to book a perfect room by phone rather than make an online reservation independently.

The analysis of long phone conversations reveals that a road to mutual agreement is often tiring for both interlocutors and that the margin of error is wide. Moreover, guests are sometimes presented with less interesting and financially attractive offers than those available on the Internet and the presentation of the lists of benefits isn’t worth noting. Therefore, the telephone sales conversion is lower than expected.

Easy Sell

improve sales potential

You can achieve it thanks to EasySell, which expands the range of sales possibilities offered by UPPER Booking Engine by a telephone channel. The automation of the offering process provided by EasySell will turn each Receptionist into a sales specialist without constant professional trainings.

During the phone conversation with a guest, the system lets you tailor the offer to his individual needs and sends it to him with precise cost evaluation. The guest, however, may immediately confirm the offer by booking it online.


Once you have made your inquiry by phone or e-mail in a hotel, you’ll have to wait 24 hours for the standard offering process. In the meantime, many guests make their reservation online through agencies or book a room in a different hotel.

Thanks to EasySell, the offering time is limited to 3 minutes. Such a reduction significantly boosts sales.

Peter, Senior Revenue Manager



The system suggests the most suitable offer.

Once the guest’s e-mail address, the date of stay and the number of visitors have been entered, the system suggests the most suitable offers and rooms, according to selected criteria. The receptionist may choose one or more ready-made solutions. Next, the selected options are sent to the guest by email.


Major advantages of Easy Sell

Why to use this tool?

  • immediate calculation of all available offers,
  • possibility to send an offer to the guest during a phone conversation,
  • increased chance of finalising a reservation,
  • up-to-date offers and real-time availability of hotel rooms,
  • smaller margin of error in calculations,
  • possibility to integrate the system with the hotel’s mailbox,
  • safe, electronic methods of payment,
  • possibility to settle accounts with employees based on the efficiency of telephone sales,
  • increased satisfaction of guests and hotel staff.
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